QantasLink is hiring Flight Attendants to be based in Sydney

QantasLink Flight Attendants fly on the latest Dash-8 turbo prop aircraft operating as either a solo Flight Attendant or as a member of a two-person team. Our Flight Attendants are highly trained in customer service and aircraft safety and can confidently deal with a variety of emergency situations.

Required skills

• Understand our customers who travel with us – whether regular flyers or customers who’ve never flown before.
• Easily build rapport and trust in a team and positively contribute to the team’s performance.
•  Be adaptable to any situation that may present itself in a sensible, warm and safe way.
• Appreciate cultural diversity and sensitivity towards customers who may need extra help, such as children travelling alone, nervous flyers or people who may not have English as their first language.
• Take a caring approach when offering our customers food, beverages and any other assistance they may need on-board.
• Understand the importance of hygiene standards in-flight so all areas of the cabin are clean and fresh for our customers.
• Be trained and confident in aircraft safety procedures and first aid when needed.
• As well as those things above, we will need you to meet the following minimum criteria to operate within the unique aircraft environment:
• Height between 158 – 183 cm.
• Minimum 18 years of age.
• Australian or New Zealand permanent resident.
• A valid passport with unrestricted access to all Qantas destinations with at least 12 months validity.
• Current Senior First Aid Certificate with a validity of 12 months at time of application.
• Current CPR accreditation (The CPR component is only valid for 12 months and a refresher course must be completed if expired).
• Responsible Service of Alcohol ‘Statement of Attainment’, from a Nationally Accredited Provider which you would need to have by the end of the recruitment process.
• Strong commitment to customer service and recent experience in a face-to-face role.
• Demonstrated empathy in service with people from a variety of cultures and countries.
• Be an energetic, proactive and resourceful individual.
• Be a team player with the ability to build consistent and sustained working relationships.
• An excellent level of health and fitness, including the ability to swim 50 metres fully clothed and tread water for 3 mins unassisted.
• Experience in Food and Beverage service is an advantage.
• Proficiency in additional languages is advantageous.

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